UHI Machinery Australia

Equipment Warranty

Clear coverage, practical maintenance guidance and a straightforward process for submitting and resolving eligible warranty claims.

Service inspection notice If an inspection confirms that the reported issue resulted from incorrect operation, insufficient product familiarity, misuse or a condition that is not a product fault, the customer may be responsible for the technician's attendance, travel and related costs.

Operation and Care

We want you to be satisfied with your UHI Machinery equipment. For reliable performance and long service life, use the UHI Machinery authorised service network for calibration, scheduled servicing and repairs during and after the warranty period.

Read the Operation Manual supplied with the equipment and follow all operating, inspection and maintenance procedures. Use only suitable fuels, lubricants, fluids, parts and attachments.

Maintenance Records

Keep dated service records, invoices and relevant technician reports for the full warranty period. Records should identify the equipment, operating hours, work completed and the parts or fluids used.

These documents may be required to help determine the cause of a malfunction and assess warranty eligibility.

Warranty Period and Claims

The warranty commences on the original date of purchase and continues for the period shown in the sales documentation, warranty registration or applicable product information.

Subject to these conditions, the warranty covers repairs required to correct defects in materials or workmanship. UHI Machinery must approve all warranty work before any repair, replacement or external labour begins.

Warranty claims and reimbursement requests must be reported within one month after the issue occurs. Claims submitted outside this period may not be accepted unless applicable law requires otherwise.

Provide proof of purchase, the equipment serial number, operating hours, maintenance records, clear photographs and any other information reasonably requested to assess the claim.

Warranty Coverage

Standard on-site warranty support applies within a 120-kilometre radius of the local dealer. When approved warranty work is required outside this area, the following options are available:

  1. Use a local qualified mechanic.
    Prior written approval is required. Approved labour is covered up to $130 plus GST per hour and only for a reasonable repair time agreed by the warranty team.
  2. Return the machine to the local dealer.
    The customer may return the equipment for approved warranty repairs and is responsible for transport to and from the dealer.
  3. Follow the approved repair plan.
    Costs above an approved rate or scope will not be reimbursed unless UHI Machinery agrees to them in writing before the work begins.

Items Not Covered

Normal wear, routine maintenance and consumable items are not covered unless their failure is caused by a proven defect in materials or workmanship. These items include, but are not limited to:

  • seals, hoses, pins, cables, fuses, bearings and circuit breakers;
  • light bulbs, indicator lamps, batteries, spark plugs and injection nozzles;
  • pads, lead plates, filters, belts, tyres and tracks;
  • quick hitches, buckets, teeth, rippers, blades and tines;
  • dry clutch and brake linings, window glass; and
  • lubricants, coolants and other fluids.

General Exclusions

Warranty coverage may be declined where a failure or loss results from:

  • accident, impact, misuse, abuse, neglect, overloading or improper storage;
  • incorrect operation, maintenance, fuel, lubrication or adjustment;
  • corrosion or exposure to caustic or unsuitable materials;
  • unauthorised modifications, repairs, parts or attachments;
  • continued operation after a warning or fault becomes apparent;
  • fire, theft, freezing, flood, severe weather, war or other external events; or
  • failure to maintain complete service records.

Returns and Refunds

Subject to rights that cannot be excluded by law, most new and unopened items may be considered for return within 15 days of delivery when they are unused, complete, in their original packaging and accompanied by their serial number and proof of purchase.

  • Approved change-of-mind returns are subject to a 15% restocking fee.
  • The customer is responsible for arranging and paying for return transportation unless the return is made under a statutory right.
  • No item may be returned without prior notification and return approval.
  • Opened, used, incomplete or damaged items are not eligible for change-of-mind return.
  • Special-order returns are assessed at UHI Machinery's discretion.
  • Returns requested more than 15 days after delivery are not accepted for change of mind.

This returns policy does not limit any remedy available where goods fail to meet a consumer guarantee imposed by law.

Australian Consumer Law

Nothing in these warranty conditions excludes, restricts or modifies any condition, warranty, guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including under the Competition and Consumer Act 2010 and the Australian Consumer Law.

The remedies described in these conditions apply in addition to any rights and remedies available under applicable law.

Terms, Limitations and Conditions

Maintenance and Exterior Finish

All equipment requires periodic maintenance as described in the Operation Manual. The customer is responsible for completing scheduled maintenance. Failure to maintain the equipment correctly may affect warranty coverage.

Construction and heavy machinery operate in demanding environments and may experience fading, chipping or surface wear from sunlight, dust, abrasion or chemicals. Paint and exterior finish are not covered unless a defect in materials or workmanship is established.

Accident, Misuse and Alteration

Damage or failure caused by impact, fire, theft, freezing, environmental exposure, operation beyond the stated duty cycle, modification, unauthorised third-party parts or attachments, or other misuse is not covered.

Overdue Payments

If an account remains overdue for two weeks or longer, warranty service that is not required to satisfy a non-excludable legal obligation may be postponed until all outstanding payments are settled.

Labour

Approved warranty repairs will be performed by a UHI Machinery authorised service centre or another repairer approved in writing. UHI Machinery will coordinate an appropriate service provider during the warranty period. Unauthorised labour will not be reimbursed unless required by law.

Additional Expenses

To the maximum extent permitted by law, economic loss and additional expenses arising from equipment damage or failure are not covered. UHI Machinery is not liable for indirect, incidental or consequential loss where that liability can lawfully be excluded.

Other Terms

No employee, dealer, agent or repairer may create an additional obligation or liability on behalf of UHI Machinery unless it is approved in writing by an authorised representative. Report shipping damage to both the freight carrier and UHI Machinery as soon as possible.

Technical Support and Customer Service

UHI Machinery technical service specialists can assist with consultation, warranty assessment and repair coordination.

Warranty claims are accepted through the UHI Support System. Claim updates and responses are provided through that system, so please keep your ticket details available.

Have your serial number, proof of purchase, operating hours, service records and supporting photographs ready.

Submit Warranty Ticket

Authorised UHI Machinery Service Centres

View the current list of UHI Machinery locations and authorised service centres.

Find a service centre

Dispute Resolution

  1. A party claiming that a dispute has arisen must promptly give the other party written notice describing the issue and the outcome sought.
  2. The receiving party must provide a written response within 14 days.
  3. Within 7 days after that response, the relevant managers must meet or confer and attempt to resolve the dispute in good faith.
  4. If the dispute is not resolved within 7 days after that meeting, senior representatives of each party must meet or confer within a further 7 days.
  5. If the dispute remains unresolved, the managing director, general manager or equivalent representative of each party must meet or confer within a further 7 days.

Except for urgent interlocutory or declaratory relief, and subject to any right that cannot be excluded by law, a dispute connected with the contract where the aggregate value of either party's claims exceeds $10,000 excluding GST will be referred to expert determination before court or tribunal proceedings are commenced.

If the parties do not agree on an expert within 14 days after referral, the President of Resolution Institute may nominate and appoint the expert. The expert acts as an expert and not as an arbitrator. The determination is final and binding, subject to any right that cannot be excluded by law. Each party bears its own costs and pays half of the expert's fees and expenses. The determination will be conducted under the Resolution Institute Expert Determination Rules current at the date of referral.

These warranty conditions apply together with the sales documents, warranty registration and operation and maintenance information supplied with the equipment. If there is an inconsistency, any non-excludable legal right takes priority.